DECOR POLICY

Reservation of Services—To reserve Ava Party Designs' services, the service agreement contract must be signed by the Client and deposit paid (including non-refundable service retainer) by all indicated due dates. The services' cost will be the value shown on the invoice, and payment is due no later than one (1) day before the event date or taking possession of the rentals, whichever comes first.

Service Retainer: A $150 non-refundable service retainer is included in all payments made at the time of booking. The retainer obligates Ava Party Designs to reserve your event date and time and prevent other potential clients from booking. The service retainer is applied to the final balance and not billed as an additional cost.

Deposits: All deposits include a non-refundable service retainer. The Client must make a 50% deposit as indicated on the invoice by any stated due date to lock in the price and guarantee service availability.

Planning: As part of your order and at no additional charge, a total of 6 planning hours are provided. These hours include, but are not limited to, your initial consultation, research, written proposal, and revisions, and related research. Additional planning time will be charged at $50/hr. Activities included additional planning but are not limited to research, modifications to order, auxiliary meetings, conversations via email, phone, or other design or event planning methods. Site visits are $50/hour, including travel time. Ava Party Designs reserves the right to waive any fee and add additional consultation time for larger events or deemed necessary by Ava Party Designs.

Booking: An event is ONLY considered "booked" after payment (50% deposit or total amount) is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

Payments Accepted: Payments can be made online with a credit card* (MasterCard, Visa, Discover, or AmEx) or by mail with a check (drawn on company account only). Please make checks payable to AVA APRTY DESIGNS and mail to PO BOX 803, BETHEL CT 06801.

Credit/Debit Card Payments: Payments made with credit card includes a 3% non-refundable processing fee. 

Decor Equipment: All re-usable equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Ava Party Designs and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item's repair or replacement cost (s). Depending on the decor, we may build decor items onto a disposable framework for an additional cost. Otherwise, a return pickup fee for all decor items that require breakdown and pickup will apply.

Payment Policy: All payments must be made according to the stated payment schedule. 50% of the invoice total is required as a deposit. However, the full invoice payment can be made with the balance due at least two (2) days before the event delivery/setup date. If the decor job is booked five (5) business days or less in advance OR where a coupon/discount applies, the total payment amount is due upon signing the service agreement or within two (2) business days of receipt. Failure to make payments by the due date or on time may result in any or all of the following: 

• Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
• Release of event delivery/setup date and time.
• A $50 fee to reinstate the event date and time.
• Termination of the contract.
• Payments Accepted: Payments can be made online with a credit card (MasterCard, Visa, Discover, or AmEx) or by mail with a check (drawn on company account only). Please make checks payable to AVA PARTY DESIGNS and mail to 101 WOOSTER STREET, F, BETHEL CT 06801.

Refund and Cancellation Policy: The Client maintains the right to cancel at any time before the delivery date; however, a cancellation fee will apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.). Refunds must be requested in writing by mail or email ONLY and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

• The Service Retainer is non-refundable.
• Payments made with credit card includes a 3% non-refundable processing fee. 
• Refunds requested more than three weeks to the event: total monies paid minus retainer.
• Refunds requested less than three weeks to the event: a maximum of 50% of the total balance is refundable. 
• No refund will be made after delivery has been made or accepted.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Delivery/Setup/Pickup: Access to event location must be secured and confirmed by the Client to ensure timely setup. Ava Party Designs cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, wedding party, a minimal additional fee of $50.00 per -hour per onsite Ava Party Designs staff member will be charged.

• Delivery: Decorating staff will arrive on-site at any time within the delivery/setup window. 
• Setup: Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rentals equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.
• Return Pickup: Pickup staff will arrive onsite within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients' responsibility to make Ava Party Designs aware of such restrictions. 

Onsite Changes: Our mission is to make you and our balloons look great. If we cannot complete the decor as designed and planned due to unforeseeable circumstances at the event venue or client preference. In that case, we will assess a change fee if we incur any additional labor or material expense due to such changes.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Booking: An event is ONLY considered "booked" after payment (40% deposit or total amount) is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

Payment: All decor jobs booked more than two weeks in advance will have the option to make a 40% deposit OR full payment. If the service is booked less than two weeks in advance OR a coupon, discount, or package deal applies, the total payment amount is due according to the invoice due date. 

Arrival: Access to event location must be secured and confirmed by the Client to ensure timely setup. Decorating Staff will arrive onsite within the hour of installation time specified. APD cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. 

Onsite Changes: Our mission is to make your event decor look great. If we cannot complete the design as planned due to unforeseeable circumstances at the event venue or due to Client preference. In that case, we will assess a change fee if we incur any additional labor or material expense due to such changes.

Cancellation: The Client maintains the right to cancel at any time. However, a cancellation fee may apply if we purchased supplies to build your decor, started working on your décor, or turned away other clients to reserved a spot on our schedule to accommodate your event. If an event is canceled, one of the following fees applies:

No (0%) Cancellation Fee for orders canceled MORE than 14 days in advance of the event date, OR

Ÿ25% Cancellation Fee for orders canceled LESS than 14 days in advance of the event date, OR

50% cancellation fee for orders canceled LESS than seven days in advance of the event date.

Limitation of Liability: Neither Ava Party Designs, LLC nor Client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control. APD is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that Ava Party Designs, LLC will make every effort to accommodate date changes as permitted by our schedule. If incapacitating illness, injury, or emergency to the agreed-upon Ava Party Designs, LLC shall substitute a balloon artist of equal or greater skill at no additional cost to the Client. If no replacement can be found, ADP and Client will be discharged of all obligations under this agreement, and all deposits returned. We are not responsible for accidents or injuries related to our decor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold Ava Party Designs, LLC harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Ava Party Designs, LLC.

AVA PARTY DESIGNS, LLC USES AN ELECTRONIC SIGNATURE IN PLACE OF A HANDWRITTEN SIGNATURE ON PAER. BY SIGNING YOUR NAME ON A SERVICE CONTRACT YOU, BEING THE LESSEE, CONTACT PERSON, LESSEE REPRESENTATIVE, OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE, ACKNOWLEDGE THAT YOU HAVE COMPLETELY READ AND UNDERSTAND THIS CONTRACT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). YOU UNDERSTAND THAT YOU ARE SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY IN ANY SERVICE AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). 

The follow applies for all Balloon Decor jobs:

Sole Balloon Artist: Ava Party Designs will be the sole exclusive balloon décor provider for your event. Any designers will be direct employees or sub-contractors of the designated sole Balloon Artist used at this event. By signing this agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without the written notice and consent of APD. This is to protect our professional reputation and to insure uniformity throughout your event. Any exceptions must be approved in writing by APD and exceptions are at the sole discretion of APD.

Decor Prototypes – depending on the design, we will use our balloon decorating software to mockup an illustration of your request as no cost when possible. Otherwise, we charge a fee for building you an example of a possible design for your event. We do this for several reasons – we often have to purchase supplies; we spend time building the prototype; we then photograph and email digital photos for your approval.

- $50 minimum service fee for this service applies.

- You may make up to 3 changes — after 3; you will be charged another Prototype Fee.

Material Guarantee: All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, ADP reserves the right to make any last minute changes (at our discretion based on availability of materials at time of the event). We reserve the right to substitute an item of like kind and quality. 

No Helium, No Problem — We are no longer offering helium-filled designs due to the high cost and supply storage associated with acquiring helium in the current market. Many helium designs can be adapted to air-filled designs which last longer and offer unlimited decor possibilities.

Disclaimer: We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures. 

Inclement Weather Clause: Ava Party Designs, LLC shall not be responsible should weather conditions make it impossible to setup décor service (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms. However, if inclement weather prevents delivery of agreed decor, A FULL REFUND WILL BE ISSUED PROMPTLY.

Outdoor Decor: We use only the highest quality products and techniques to build your décor. However, due to the general nature of balloons, we CANNOT guarantee that balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified ADP will do its best to be flexible with providing decor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control. 

Exclusivity Clause: Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled set-up time, including the inflation of balloons by volunteers. If this occurs, APD reserves the right to leave the job site for breach of contract. Exceptions: if client and ADP agree prior to the event and it is written into the contract. 

Decor Equipment: All re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Ava Party Designs, LLC and must remain onsite for pickup at a specified time and date. Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process.